The service utilises Application programme Interfaces (APIs) built-in line with open banking standards, allowing exchange of financial information while upholding security and privacy for users.
Wednesday 11, September 2019 BY KUDAKWASHE MUZORIWA
Emirates NBD is set to launch Voice Banking through Amazon Alexa, a service that will allow the bank’s customers in the UAE to get banking updates, track spends as well as listen to daily market briefings on their Amazon Alexa devices.
The lender stated that by using the Emirates NBD skill for Amazon Alexa, customers will be able to ask for their account and credit card balances as well as details of their recent transactions using conversational language through an Amazon Echo smart speaker from the comfort of their home or office.
Additionally, the Amazon Web Services (AWS) powered service can also be accessed on the go with Amazon Alexa enabled headsets or through the mobile phone using the Amazon Alexa App.
Emirates NBD’s Voice Banking will also allow customers to obtain information on signing up for new products such as a loan or a card instalment plan as well as on other general programmes and initiatives the bank is engaged in.
The service was co-created in collaboration with customers under the bank’s Better Together programme whereby selected patrons were engaged to assist with developing and beta testing the innovation.
The Voice Banking service builds on the bank’s collaboration with AWS announced earlier this year, to leverage AWS’ artificial intelligence, natural language processing and other technologies as well as cloud computing services to better engage with customers and simplify banking.